Benjamin Scrivener

Damco, Belgium

Senior Logistics Coordinator
November 2015 (Current)

Internally (and internationally) headhunted to provide stability to SCM team and a key account, and also integrate another key account from it's UK operational transition into a central control tower for region-level operation. Particular focus and responsibility on

• Creating standard operating procedures to align all parties expectations and set agreed standards in line with KPIs and service level agreements.
• Warehouse inbound and outbound planning, ensuring quick turnaround of stock

Damco, Felixstowe

Senior SCM Customer Service Client Lead
November 2014 - November 2015

Additional responsibilities as a Senior were focused on

• Continuously driving productivity improvements in the end to end process
• Ensuring department level process design & sharing of best practice across teams
• Improving profitability by driving costs out of the customer services activity
• Workflow & invoice exception handling, utilising SAP and monitoring key KPI
• The identification and successful execution of the offshoring of processes
• Overseeing operational escalation and assisting the management of the team
• Carry out ad hoc project work, including new system implementation
• Acting as department Super User for Excel and other bespoke internal systems

Damco, Felixstowe

Customer Service Executive
January 2014 - October 2014

• Serving clients professionally and efficiently
• Liaising with all key operational parties including vendors, Damco offices & involved stakeholders
• Processing operational and commercial documentation in accordance with established procedures and standards

Bridgeford & Co., Hastings

Assistant Property Manager
December 2012 - January 2014

• Organising and overseeing completion of maintenance works
• Liaising daily with a variety of parties including leaseholders, contractors and officials via telephone and written correspondence
• Analysing expenditures and accounts to set property budgets for the following year, create projections & troubleshoot accounts queries
• Administration duties including updating the internal database, digitising of paper records, handling petty cash and all mail
• Property inspections – ensuring regulations are followed,  inspecting the environment for any possible hazards and faults, and documenting property layouts, features and issues

Conquest-Computers, Westfield

Marketing Coordinator
June 2008 - June 2009

• Writing & proof reading all marketing material marketing copy, for both print and online
• Working with the sales team to maintain and update pricing & listing details
• Improving the visual identity and branding of the business and photographing products
• Liaising with clients, customers and suppliers
• Analysing competitors & sales figures, providing feedback & suggestions to the manager
• Prospecting possible new sales avenues and opportunities
• Producing and publishing marketing material using Photoshop & InDesign
• Planning, implementing and monitoring mail sales promotion campaign

Customer Service Assistant
January 2008 - June 2008

• Handling customer calls and answering emails, including product enquiries and upselling
• Order and payment processing
• Updating sales, return and dispatch logs
• Providing technical support, often making complex technical information easy to understand
• Administrative duties and general office management

Warehouse Operative
October 2007 - January 2008

• Packing & sending orders prior to cut-off time in a busy environment
• Stock arrangement, organisation and administration

University of Lincoln, Graduated 2012

BA (Hons) Business and Marketing, 2:1
Modules and topics included

Operations Management
Covered the principles of logistical operations, including developments in just in time management and process improvement. Received a 2:1 for an analysis of a local business's logistical functions, defining its product service offering and highlighting operational pain points.

Marketing in Practice
Created a marketing plan utilising the full marketing mix, which was assessed through a group presentation. Lead the group task by organising meetings and delegating tasks to members.

Global Marketing Strategy
The module consisted of detailed analysis of foreign markets and entry strategies, including consideration of cultures and firm capabilities. Project received "one of the highest marks" ever given by the lecturer.

Marketing Communications
Covered the specifics of influencing the decision making process of buyers through marketing communications and the creation of a complete marketing communication plan.

Dissertation
Title: "Internet and the Free phenomenon"
An investigation into how 'free' as a promotional tool is perceived and practiced by firms and the potential future of post-scarcity. Researched by interviewing businesses, and extensively analysing data and case studies.

Strategic Management
The module included detailed environmental and internal analysis for long-term strategic decision-making and the relationship between organisational policy and competitive advantage.

Office skills

Office and records management, database administration, event organization, customer support, petty cash

Computer skills

Advanced with Microsoft software (Word, Excel, Outlook), Adobe Photoshop, CMS, bespoke systems.

Hastings Sierra Leone Friendship Link, Hastings

Helper
January 2008

• Fundraising and event support
• IT help and troubleshooting

Hastings Borough Council, Hastings

Events Assistant
November 2012

• Stewarding visitors, answering questions and offering guidance
• Event preparation - Setting up of stalls and informational banners
• Promotional duties – distribution of flyers and banners, as well as word of mouth promotion
• Data analysis and presentation of collected feedback

University Of Lincoln Students' Union, Lincoln

Student Representative
November 2012

• Liaising with students, staff and the union to deal with course-related problems
• Offering guidance and support to students

University Of Lincoln Students' Union, Lincoln

Fresher Helper
November 2012

• Informing, supporting and guiding new students and guests
• Promoting Student Union services
• Assisting the Student Union with events
• Being a general, all-round smiley happy person